Terms of Service

It’s important that you review and understand these terms before using our platform and services. If you don’t agree to these terms then don’t accept them, don’t set up a GenieAI account or use our platform or services.

If you have questions about these terms, then you should talk to a solicitor.

We might update these terms from time to time. We’ll let you know when we do. If you keep using the platform after we update the terms, that means you agree to the updated terms.

Always speak to a solicitor to make sure you understand and comply with these terms. Note that there are terms included here that limit your rights, such as warranty disclaimers, limitations of liability, and a mandatory arbitration clause.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. ONCE ACCEPTED, THESE TERMS OF SERVICE, IN COMBINATION WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND AFFILIATE AGREEMENT (COLLECTIVELY THE “TERMS”), BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU (OR THE BUSINESS ENTITY THAT YOU REPRESENT) AND ENTREPRENEURS CIRCLE LTD AND ITS RESPECTIVE OFFICERS, DIRECTORS, SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO AS “EC” “WE” OR “US”) AND WILL GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL OTHER INTERACTIONS WITH EC RELATED TO THE PLATFORM.

IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCEPT THEM, CREATE AN ACCOUNT, OR USE THE PLATFORM. IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS OF SERVICE AND THE ADDITIONAL AGREEMENTS INCORPORATED HEREIN BY REFERENCE, THESE TERMS OF SERVICE SHALL PREVAIL.

EC reserves the right to make changes to these Terms at any time. All changes are effective immediately when posted. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms.

You should consult a solicitor for legal advice and to ensure that your use of the Platform complies with these Terms and applicable laws.

1. Use of Platform
You must be at least 18 years old to use our platform and services.

1.1. Age Restrictions. You must be at least 18 years old to use the Platform. By accepting these Terms, creating a Platform Account, or using the Platform, you represent that you are at least 18 years old.

1.2. Platform Account Ownership.
The person who accepts these terms is the owner of the platform account. If you accepted the terms on behalf of a business entity, the business entity is the owner of the platform account.

Your use of the Platform is conditioned on your provision of complete, current, and accurate information when registering for a Platform Account. The Platform is intended for business use or in connection with an individual’s trade, craft, or profession. As the individual who accepts these Terms, You are the owner of the Platform Account unless You are acting on behalf of a business entity, in which case, the business entity is the owner of the Platform Account. If You accept these Terms on behalf of a business entity, You represent and warrant that you have the authority to bind the business entity to these terms.

1.3.Intended Use.
You can’t use our platform in a way that breaks our rules or the law. You are responsible for making sure your use of the platform and services is compliant with applicable laws and regulations.

You may use the Platform only as intended for lawful purposes and in accordance with these Terms. You agree that You will not use the Platform in any way that violates any applicable law or regulation or engage in any Prohibited Uses. In addition, you represent and warrant that:

You will maintain in effect all licenses, permissions, authorisations, consents, necessary to carry out the obligations under these Terms;
You are fully responsible for your actions and the actions of your employees and agents, who use the Platform;
You and your employees will provide reasonable cooperation regarding information requests from regulators, or telecommunication providers;
You own or control all rights in and to all content you provide to GenieAI including, but not limited to, any code provided to customise the Platform for your customers
You will provide these Terms to your employees and agents, and confirm that all employees and agents understand that they are subject to these Terms if they use the Platform;
You will be solely responsible for your use of the Platform, including the quality and integrity of any data and other information, including Information, made available to us by or for you through the use of the Platform

1.4.Privacy.
We take privacy seriously. Make sure to read our Privacy Policy and Data Processing Agreement. You also need to have a Privacy Policy of your own that you make available to your customers.

By using the Platform and providing Information on or through the Platform, you consent to EC’s use and disclosure of the Information in accordance with the Privacy Policy available here and incorporated herein by reference. You agree that EC has no responsibility or liability for the deletion or failure to store any Information or content maintained or transmitted on or through the Platform. You must implement and enforce your own Privacy Policy, providing the level of protection at least equal to that provided to you by EC and HighLevel. You must obtain consent from your customers, affirmatively acknowledging that your customers agree to be bound by your privacy policy. You represent and warrant that you have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents to provide your customers’ data to us for use and disclosure in accordance with these Terms and our Privacy Policy.

1.5. Login Credentials.
Keep your Login Credentials confidential. Let us know if you think someone has gained unauthorised access to your account.

You are responsible for maintaining the confidentiality of your Login Credentials. You are responsible for all uses of your Platform Account and Login Credentials, whether or not authorised by you. You agree to notify EC immediately of any unauthorised access to or use of your Platform Account or Login Credentials or any other breach of security. EC reserves the right to disable your Login Credentials at any time in its sole discretion for any or no reason, including if, in EC’s opinion, you have violated any provision of these Terms. Platform Accounts are non-transferable. You are obligated to take preventative measures to prohibit unauthorised users from accessing your Platform Account with your Login Credentials.

1.6. Use of Communication Services.
We are a platform provider ONLY. We don’t originate, send, or deliver any communications on your behalf. If you use any of the communication services features on our platform, you are responsible for making sure your communications comply with all applicable laws.

The Platform may include certain communications features such as SMS, MMS, email, voice call capabilities and other methods. If You use these features, You agree that You are exclusively responsible for all communications sent using the Platform, including compliance with all laws governing those communications. You represent and warrant that you understand and will comply with those laws. EC is not responsible for your compliance with laws and does not represent that your use of the Platform will comply with any laws. GenieAI is a technology platform communication service application provider ONLY. EC does not originate, send, or deliver any communications to any recipient via SMS, MMS, email, or other communication method. You control the message, timing, sending, fraud prevention, and call blocking. All communications, whether SMS, MMS, email or otherwise, are created by and initiated by you and/or your customers, whether generated by You or sent automatically via the Platform at Your direction.

1.7. Third Party Services.
Some features on our platform leverage third-party services. We are not in control of those third-party services, so we’re not liable for problems that arise from them.

By the way, if you have been assigned phone numbers or email addresses to be used through our platform, we might have to release those phone numbers or emails if you pause or delete your account, and the phone numbers or addresses may no longer be available if you reactivate or un-pause your account.

The Platform may leverage or include access to Third Party Services. EC is not responsible for the usability or accessibility of Third-Party Services. If you elect to pause or delete your Platform Account, certain features or functionality (such as LeadConnector phone numbers or email services) may not be retrievable upon reactivation. If you pause some or all of your Platform Account for more than thirty (30) days, and EC is still incurring costs on your behalf related to Third-Party Services (such as the costs of securing a particular phone number on your behalf, or web hosting say), EC reserves the right to release the phone number or delete some or all of your Platform Account in its sole discretion, without liability. EC disclaims all liability related to outages or downtime of Third-Party Services.

1.8. Third-Party Content.
There might be content on our platform that was created or provided by third parties. We’re not responsible or liable for that content.

The Platform may include Third-Party Content. Your use of Third-Party Content is entirely at your own risk and discretion. All statements and opinions expressed in Third-Party Content are solely the opinions and the responsibility of the third party and do not necessarily reflect the opinion of EC. EC is not responsible for Third-Party Content and makes no endorsements, representations or warranties and assumes no liability, obligation or responsibility for Third-Party Content. You are responsible for ensuring that your engagement or transactions with Third-Party Content is in compliance with these Terms and any applicable laws.

1.9. Excessive Use Restrictions.
If you use more data than what’s contemplated by your pricing plan, you might be required to upgrade your plan.

We provide access to the Platform on a reasonable use basis. We have no liability for the effect that your excessive data use may have on performance. If, in EC’s sole discretion, we determine that your data use is excessive, abusive, or has a negative effect on the Platform in any way, we may (1) require that you upgrade your Services in order to continue your activity levels if your data use exceeds the intended use or if EC’s operational costs to support your Platform usage exceeds the subscription price; (2) suspend or terminate your use of the Platform or Services, and/or (3) reduce the amount of data you are able to use.

1.11. Platform Updates.

We make regular updates to our platform, and sometimes those updates might affect the previous mode of operation of the platform.

EC reserves the right to make updates or changes to the Platform at any time, including changes that may affect the previous mode of operation of the Platform. You agree that your use of the Platform or purchase of Services is not contingent on EC’s delivery or release of any functionality or feature, including but not limited to the continuation of a certain Service or any third-party services.

1.12. International Use.
We don’t allow access to our platform by those located in embargoed countries. You are responsible for compliance with any local laws that might be applicable to your use of the platform.

If you are in an embargoed country or are a sanctioned person or entity, you are prohibited from using the Platform. EC makes no representation that materials on the Platform are appropriate or available for use in locations outside the United Kingdom. Those who choose to access the Platform from other locations do so on their own initiative and at their own risk. If you choose to access the Platform from outside the UK, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of products purchased over the Internet. Any offer for any product, Services, and/or information made in connection with the Platform is void where prohibited.

2. Prohibited Uses
Read this list carefully. These are behaviours that we do not tolerate by users of our platform. If you engage in any of these behaviours, we might terminate your platform account.

The following are considered Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of this Agreement for which EC may immediately suspend or terminate your Platform Account in accordance with these Terms:

Use of the Platform in any way that violates any applicable law or regulation.
Use of the Platform to exploit, harm, or attempt to exploit or harm anyone in any way.
Use of the Platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.
Use of the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
Impersonating or attempting to impersonate EC or HighLevel or an EC or HighLevel employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
Engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform
Engaging in any conduct that may, as determined by EC, harm Platform users or EC, or expose either to liability.
Use of the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real-time activities through the Platform.
Use of any robot, spider or other automatic device, process or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
Use of any manual process to monitor or copy any of the material on the Platform or for any other unauthorised purpose without EC’s prior written consent.
Use of any device, software or routine that interferes with the proper working of the Platform.
Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempting to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform.
Attacking the Platform via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempting to interfere with the proper working of the Platform.

3. Payment
As a general rule, fees are nonrefundable, and we don’t provide refunds or credits.

If your subscription fees require minimum commitments, then we can’t cancel your subscription until you’ve fulfilled the minimum commitment.

Fees. Your use of the Platform is subject to the timely payment of all Fees. Fees may change from time to time. All Fees are exclusive of Communication Surcharges or Usage Fees. You will pay all Communications Surcharges or Usage Fees associated with your use of the Platform. Communications Surcharges or Usage Fees will be shown as a separate line item on an invoice. All Fees and charges are nonrefundable. Fees will be billed to the credit card we have on file. Fees for subscriptions will be billed in advance of Services. You agree to provide us with accurate and complete billing information and notify us of any changes within 10 days of the change.
Non-cancellable Fees.Some subscriptions for Services may require a non-cancellable minimum subscription commitment which cannot be cancelled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved.
Overdue Amounts. If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Platform and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on any balances due, you agree to reimburse us for all expenses incurred to recover sums due, including legal fees and expenses.
Payment Disputes. You will notify us in writing within sixty (60) days of the date we bill you for any invoiced Fees or charges that you wish to dispute. You must pay all invoiced Fees and charges while the dispute is pending, or you waive the right to pursue the dispute. Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All EC’s determinations regarding your obligation to pay invoiced Fees and charges are final.
No Refunds or Credits. Except as described below, all Fees assessed by EC are non-refundable. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party. EC does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. If you sign up for a subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. Except as may be required by law, EC reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and EC’s determination of if and when to issue or deny a refund or credit is final.
Cancellations.You are solely responsible for the cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account.
Auto-renewal. You agree that your subscription will auto-renew on expiry each month or year unless or until you cancel the service by giving notice in writing to EC.

4. Affiliate Program
If you’re interested in earning commissions for referring customers to GenieAI check out our Affiliate Program.

EC offers an Affiliate Program for GenieAI under which customers may receive commissions for referring new accounts to EC. Your participation in the Affiliate Program is subject to EC’s approval and your acceptance of the Affiliate Agreement, a copy of which is available here and is incorporated herein by reference. You must establish a payment account linked to your EC account in order to earn and receive commission payouts. Commissions may be forfeited if EC is unable to submit payment to your payment account for any reason.

5. Intellectual Property

5.1. Platform Content. The Platform and Platform Content are the property of EC and HighLevel and are protected by copyright, trademark and other intellectual property laws, except as indicated below. Platform Content does not include User Contribution(s), as defined below. EC and HighLevel grant you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform for the purpose of making the Platform available to You and Your customers. Any other use, including the reproduction, modification, distribution, transmission, republication, framing, display or performance of Platform Content without prior permission of EC is strictly prohibited.

5.2. User Contributions.
You own the content that you post on our platform, but you give us permission to use the content.
If the content that you post violates these terms, we will take it down.
You can’t post anything inappropriate or offensive, or materials that infringe someone else’s intellectual property rights

User Contributions are considered non-confidential and non-proprietary. You grant EC, our service providers and each of their licensees, successors, and assigns the perpetual right to use, reproduce, modify, perform, display, distribute, and otherwise disclose User Contributions to third parties for any purpose. You also grant EC the right to use Your Information and User Contributions to improve the Platform, develop new services, and/or improve EC and HighLevel’s overall product offerings and business model.

EC is not responsible or liable to any third party for the content or accuracy of any User Contributions, nor do we endorse the User Contributions of third parties. EC is not responsible for any failure or delay in removing User Contributions that violate the Terms. EC reserves the right to delete or otherwise remove any User Contributions we deem to be in violation of these Terms, with or without notice, at any time, for any reason. You represent and warrant that: (i) You own or control all rights in and to the User Contributions and have the right to grant the license granted above; (ii) All of your User Contributions comply with these Terms; and (iii) You understand and acknowledge that you are responsible for the legality, reliability, accuracy and appropriateness of your User Contribution.

5.3. Prohibited User Contributions. You are prohibited from posting User Contributions on the Platform that:
(i) Are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or includes graphic descriptions of sexual or violent content;
(ii) Victimise, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, disability, or otherwise;
(iii) Infringe any patent, trademark, trade secret, copyright, right of publicity, or other proprietary or intellectual property right of any party; or
(iv) Breach the security of, compromise or otherwise allow access to secured, protected or inaccessible areas of the Platform, or attempt to gain access to other networks or servers via your Platform account.

5.4. Feedback.
If you provide Feedback, you agree and acknowledge that your submission of Feedback is voluntary, non-confidential, and gratuitous, and EC has no obligation to use the Feedback. You grant EC and its designees a perpetual, irrevocable, non-exclusive, fully paid up and royalty-free license to use any Feedback you submit to EC without restrictions or payment or other consideration of any kind, or permission or notification to you or any third party. The license includes, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Feedback, and all rights therein, in the name of EC or its designees throughout the universe in perpetuity in any and all media now or hereafter known. You represent that the Feedback is your own original work, you have all necessary rights to disclose the Feedback to EC and neither your disclosure of the Feedback nor EC’s review and/or use of the Feedback will infringe upon the rights of any other individual or entity. If your Feedback is the subject of a patent that is pending or has been issued, You are required to disclose that fact to EC.

5.5. Feedback Waiver. You hereby irrevocably release and forever discharge EC from any and all actions, causes of actions, claims, damages, liabilities and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter can, shall or may have against EC with respect to the Feedback, including without limitation how EC directly or indirectly uses the Feedback. You agree that you are responsible for the content of the Feedback and further agree (at EC’s option and at your sole expense) to defend, indemnify, and hold EC harmless from any and all actions, claims, liabilities, demands, whether absolute or contingent and of any nature whatsoever, damages, losses, costs, fees, fines or expenses, including reasonable attorneys' fees, which EC may incur as a result of use of the Feedback in accordance with these Terms.

5.6. Copyright;
If you think someone is infringing your copyrights, let us know by following the process described in this section.

If you believe that Your copyrights have been infringed, or that your intellectual property rights have been otherwise violated by a third party’s use of our Platform, you should notify us of your infringement claim in accordance with the procedure set forth below. We will process and investigate notices of alleged infringement and will take appropriate actions.
To be effective, the notification must be in writing and contain the following information:

an electronic or physical signature of the person authorised to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Platform, with enough detail that we may locate it;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright or intellectual property owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorised to act on the copyright or intellectual property owner's behalf.

We may, at our sole discretion, limit access to the Platform and/or terminate the account of any user who infringes any intellectual property rights of others.

6. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. YOU AGREE THAT EC HAS NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OR FAILURE TO STORE ANY INFORMATION OR CONTENT MAINTAINED OR TRANSMITTED ON OR THROUGH THE PLATFORM.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT
(A) THE PLATFORM WILL MEET YOUR REQUIREMENTS,
(B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,
(C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR
(D) THE QUALITY OF THE PLATFORM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATIONS PROVIDERS’ NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE THAT EC IS NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER’S NETWORK.

EC MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD-PARTY OR THIRD-PARTY SERVICES OR IN CONNECTION WITH THE PLATFORM, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE PLATFORM FROM A THIRD PARTY OR THROUGH THIRD-PARTY SERVICES IS PROVIDED SOLELY BY SUCH THIRD PARTY.

WE RESERVE THE SOLE RIGHT TO EITHER MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES ON THIS PLATFORM SHALL ALSO BE SUBJECT TO THESE TERMS OF SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION

7. Limitation of Liability, Indemnification, and Mitigation
Any direct damages that EC might owe are capped at the amounts you paid us in the three-month period before the act giving rise to the liability. EC is not responsible for any damages that indirectly resulted from an incident

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Platform or the Services shall be limited to the amount you paid us for Services purchased on the Platform during the three (3) month period before the act giving rise to the liability.

IN NO EVENT SHALL EC BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THIRD PARTY SERVICES OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THE PLATFORM.

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD-PARTY SERVICES OR DISRUPTIONS THEREOF, OR THIRD-PARTY PROMISES AND/OR STATEMENTS REGARDING OUR PLATFORM SERVICES OR CONTENT OR FOR TRANSACTIONS WITH THE THIRD PARTY THROUGH THE PLATFORM, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.

You agree to defend, indemnify, and hold EC harmless against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs or expenses (including without limitation reasonable legal fees and the costs of any investigation) directly or indirectly arising from or in any way connected with your use of the Platform (“Claims”), including, but not limited to:

our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or customers;
any breach of or default under these Terms by you, your employees or agents,
the wrongful use or possession of any EC property by you, your employees or, agents
any negligence, gross negligence or wilful misconduct by you or your employees or agents;
misrepresentations by you, your employees or agents;
violation(s) of applicable law by you, your employees or agents
your actions and the actions of your employees or agents;
the acts or omissions of you, your employees or agents in connection with providing notice and obtaining consents regarding the origination or content of the SMS or MMS messages, email or other communications using the Services,
Taxes and other Fees and/or
any disputes between (1) you and other users (2) you and your customers.

If the Platform is found to violate any third party intellectual property right, at our option we may:

obtain the right for you to continue to use the Platform as contemplated by these Terms;
modify or replace the Platform, in whole or in part, to seek to make the Platform non-infringing; or
require you to immediately cease any use of the Platform.

8. Limitation On Time To File Claims
If you have a claim related to these terms or the platform, you need to commence action within three months.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

9. Change of Control

EC may assign its rights under these Terms at any time, without notice to you. You may not assign your rights under these Terms without EC’s prior written consent which may be withheld at EC’s sole discretion.

10. Entire Agreement

Except as noted within, these Terms constitute the sole and entire agreement between you and EC with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform.

These Terms may not be altered, supplemented, or amended by the use of any other document(s) unless such document is signed by an authorised representative of EC.

11. Term and Termination
We can terminate this agreement and your access to the platform at any time, for any reason.

These Terms will remain in full force and effect so long as you maintain a Platform Account. The sections of these Terms that are intended to survive termination of your Platform Account will remain binding even after you are no longer a Platform user.

Grounds for Termination.
You agree that EC, in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs or losses resulting therefrom. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Platform, and reporting you to the proper authorities, if necessary. EC reserves the right to delete Platform Accounts that have remained inactive for at least one (1) year.
No Right to Services Upon Termination.
Upon termination and regardless of the reason(s) motivating such termination, your right to use the Platform will immediately cease. EC is not liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us with regards to your Platform access.
How to Terminate or Make Adjustments.If you, for any reason, would like to terminate your access to the Platform EC requires written notice at least 30 days before your next billing date.
Force Majeure.In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of the Platform or any associated product or service through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labour disruption, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

12. Applicable Law, Binding Arbitration, and Class Action Waiver

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL MEDIATION AND ARBITRATION.

The laws of England will govern these Terms of Service and any disputes under them.

If you and EC are not able to resolve any dispute to the satisfaction of both parties within 28 days, the matter in dispute will be referred to mediation in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR. To initiate the mediation, a party must give notice in writing (“ADR Notice”) to the other party requesting a mediation. A copy of the request will be sent to CEDR Solve. The mediation will start not later than 15 Business Days after the date of the ADR Notice.

All claims and disputes within the scope of this mediation agreement must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

13. Communications and Contact Information

All notices to a party shall be in writing and shall be made via email. Notices to EC must be sent to [email protected]. You agree to allow us to submit notices to you either through the email address you provided when registering, or to any address we have on record. Notices are effective on receipt.

EC may contact you regarding these Terms using any information you provide, or by any other means if you do not provide contact Information. If you no longer wish to receive communications from EC, you can click on the “unsubscribe link” provided in such communications or contact us at [email protected]

When you create a Platform account, you must designate a primary email address that will be used for receiving electronic communication related to these Terms. EC will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from EC do not respond to the email and notify EC by emailing us at.

For all other feedback, comments, requests for technical support, and other communications relating to the Platform or the Terms, please contact us by email at [email protected]

14. Definitions

14.1. “Communication Surcharges” means any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges related to your use of the Platform.

14.2. "Feedback” means ideas You provide to EC regarding improvements, enhancements, new features, new products, or other concepts related to the Platform, Services, or other matters related to EC’s business.

14.3. “Fees” means any fees associated with the Platform, including but not limited to the monthly subscription services fee and any fees associated with add-in Services that you may purchase.

14.4. “Information” means data about You and Your customers that EC collects on the Platform, including but not limited to information required to create a Platform Account and use the Platform for the intended purpose.

14.5. “Login Credentials” means the username and password used to access your Platform Account.

14.6. “Platform” means any Services, Training, content, functionality, communication channels, and software or other services or features offered to customers on or through EC’s website or mobile application, including GenieAI.

14.7. “Platform Account” means the account you created in order to access and use GenieAI.

14.8. “Platform Content” means content, data, features, and functionality, including but not limited to text, graphics, videos, logos, button icons, databases, music, sounds, images, or other material that can be viewed on the Platform. Platform Content does not include User Contributions.

14.9. “Prohibited Conduct” means the behaviours described in Section 2.

14.10. “Services” means the variety of product integrations and services that EC makes available on the Platform. Services may include Third Party Services.

14.11. “Sub-Account” means a subscription for one business under a Platform Account.

14.12. “Third Party Content” means content, promotions or offers provided by third parties or links to external third-party websites that may be accessible on the Platform.

14.13. “Third Party Services” means any Services or other services owned and provided by a third-party vendor that EC makes available to You as a Service on or through the Platform.

14.14. “Training” means any training, information or suggested usages conveyed by EC about the Platform.

14.15. “User Contributions” means content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to EC directly.

14.16. “You” or “you” or any derivatives thereof means the individual who accepted the Terms or the business entity that the individual represents. “You” also includes any and all agents, employees, or third parties that are authorised to act on your behalf.